Title Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Published [Cambridge, Massachusetts] : MIT Sloan Management Review, [2018]

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Description 1 online resource (1 volume) : illustrations Notes Date of publication from resource description page "From the leadership archive." Bibliography Includes bibliographical references Notes Online resource; title from cover (Safari, viewed August 2, 2018) In Contained in (manifestation): MIT Sloan management review Subject Customer relations -- Management. Customer services. Organizational change -- Management Technological innovations -- Management Organizational change. Customer relations -- Management Customer services Organizational change -- Management Technological innovations -- Management Form Electronic book

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