| Description |
1 online resource |
| Contents |
Cover; Half Title; Title Page; Copyright Page; Table of contents; List of Figures; List of Tables; Foreword by Miles Wade; Foreword by Peter McDermott; Preface; Acknowledgements; Part 1 An introduction into the construction industry and construction clients; 1 Introduction; References; 2 A model of construction clients and their projects; 2.1 Clients and the process of construction; 2.2 The 'client voice'; 2.3 The complexity of clients; 2.4 Client requirements through project briefs; 2.5 The transformational nature of client projects; 2.5.1 Buildings, organisational and human considerations |
|
2.5.2 Organisational changes in clients brought about through projects2.6 Project and client requirements; 2.6.1 Understanding the businesses of construction clients; 2.7 Summary; References; 3 The unique role of clients in the context of the construction industry; 3.1 The bespoke nature of the construction industry; 3.2 The construction industry and recent reforms; 3.3 The involvement of clients in the procurement of design and construction services; 3.3.1 Traditional procurement of construction projects: barriers and problems; 3.3.2 Deficiencies with traditional construction procurement |
|
3.4 Overall context of collaborative working and partnering within the construction industry3.5 Alternative procurement methods for clients on construction projects; 3.5.1 Government context: reports, codes of practice and recommendations for change; 3.5.2 Industry and professional context; 3.6 Summary; References; 4 The importance of leadership for construction clients; 4.1 Introduction; 4.2 Leadership identity and relevance for construction clients; 4.3 Leadership challenges for construction clients; 4.4 Key components of leadership for construction clients |
|
4.5 Leadership styles as applied to construction clients4.6 The importance of communication for construction clients in leadership; 4.7 Adaptability of leadership styles for construction clients; 4.8 The relationship between poor client leadership and project failure; 4.9 Summary; References; 5 Governance considerations for construction clients; 5.1 Introduction; 5.2 Project controls; 5.3 The importance of project/programme boards; 5.4 Gateway processes for project approval and business cases; 5.5 Summary; 6 Selection and appointment processes for construction clients; 6.1 Introduction |
|
6.2 The importance of the contractor selection process6.3 Articulation of the problem for selecting contracting partners from the perspective of construction clients; 6.4 A historical perspective of the problem; 6.5 Risk; 6.6 Benchmarking; 6.6.1 Key performance indicators; 6.6.2 Constructionline; 6.6.3 Centralised KPI sharing systems; 6.6.4 Common pre-qualification practices; 6.7 Pre-qualification models and methodologies; 6.7.1 Multi-criteria model; 6.7.2 Fuzzy set model; 6.7.3 Financial model; 6.8 Designing a new way for construction clients to select their contracting partners |
| Summary |
The Client Role in Successful Construction Projects is a practical guide for clients on how to initiate, procure and manage construction projects and developments. This book is written from the perspective of the client initiating a construction project as part of a business venture and differs from most available construction literature which can externalise the client as a risk to be managed by the design team. The book provides a practical framework for new and novice clients undertaking construction, giving them a voice and enabling them to: Understand the challenges that they and the project are likely to face. Communicate and interact effectively with key stakeholders and professionals within the industry. Understand in straightforward terms where they can have a positive impact on the project. Put in place a client-side due diligence process. Reduce their institutional risk and the risk of project failure. Discover how their standard models are able to co-exist and even transfer to a common client-side procedure for managing a construction project. Written by clients, for clients, this book is highly recommended not only for clients, but for construction industry professionals who want to develop their own skills and enhance their working relationship with their clients. A supporting website for the book will be available, which will give practical examples of the points illustrated in the book and practical advice from specialists in the field |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on print version record and CIP data provided by publisher |
| Subject |
Building -- Superintendence.
|
|
Construction industry -- Customer services.
|
|
Customer relations -- Management.
|
|
Contractors -- Selection and appointment
|
|
Consumer satisfaction.
|
|
Leadership.
|
|
TECHNOLOGY & ENGINEERING -- Construction -- General.
|
|
ARCHITECTURE -- Professional Practice.
|
|
ARCHITECTURE -- Project Management.
|
|
BUSINESS & ECONOMICS -- Management.
|
|
Building -- Superintendence.
|
|
Construction industry -- Customer services.
|
|
Consumer satisfaction.
|
|
Contractors -- Selection and appointment.
|
|
Customer relations -- Management.
|
|
Leadership.
|
| Form |
Electronic book
|
| Author |
Whitaker, Russell, author.
|
| LC no. |
2020693640 |
| ISBN |
9781351674188 |
|
1351674188 |
|
9781315164458 |
|
1315164450 |
|
9781351674195 |
|
1351674196 |
|
9781351674171 |
|
135167417X |
|
