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Subjects (1-4 of 4)
Customer services -- Management -- Case studies
1
2020
Airline overbooking : customer (dis)satisfaction and communication challenges
Zizka, Laura, author
London : SAGE Publications: SAGE Business Cases Originals, 2020
Rating:
Electronic Resources
2
2011
Customer asset management at DHL in Asia
Wirtz, Jochen
[Bingley] : Emerald Group Publishing Limited, 2011
Rating:
3
2011
Giordano : positioning for international expansion
Wirtz, Jochen
[Bingley] : Emerald Group Publishing Limited, 2011
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4
2006
Successful service operations management
Second edition / [Richard Metters ... [and others]
Mason, OH : South-Western, [2006]
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W'BOOL
658.812 Met/Sso 2006
AVAILABLE
MELB
658.812 Met/Sso 2006
AVAILABLE
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