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Book Cover
Book
Author Bate, Paul.

Title Bringing user experience to healthcare improvement : the concepts, methods and practices of experience-based design / Paul Bate and Glenn Robert ; foreword by Lynne Maher
Published Oxford : Radcliffe Publishing, [2007]
Oxford : Radcliffe Pub., [2007]
©2007
©2007

Copies

Location Call no. Vol. Availability
 MELB  362.068 Bat/Bue  TEMPORARILY UNAVAILABLE
Description xi, 207 pages : illustrations ; 25 cm
regular print
Contents Pt.1 Concepts -- Pt.2 Methods -- Pt.3 Practices
Summary "By exploring the underlying concepts, methods and practices of EBD, this guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion." "It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers, and shapers. Quality improvement, and organisational development specialists in healthcare, patient groups and associated national organisations will find the book inspirational."--BOOK JACKET
Notes Formerly CIP. Uk
Bibliography Includes bibliographical references and index
Subject Health planning.
Health services administration.
Delivery of Health Care -- organization & administration.
Delivery of Health Care -- methods.
Health Care Reform -- methods.
Health Care Reform -- organization & administration.
Patient Satisfaction.
Delivery of Health Care -- methods.
Delivery of Health Care -- organisation and administration
Health Care Reform -- methods.
Health Care Reform -- organisation & administration
Patient Satisfaction.
Author Robert, Glenn, 1969- author
ISBN 1846191769 (paperback)
9781846191763 (paperback)