Cover; Half Title; Title Page; Copyright Page; Contents; Preface; Editors; Contributors; Prologue: Why Do Our Expectations of How Work Should Be Done Never Correspond Exactly to How Work is Done?; Part I: Problems and Issues; 1. Towards a Resilient and Lean Health Care; 2. The Jack Spratt Problem: The Potential Downside of Lean Application in Health Care -- A Threat to Safety II; 3. Recovery to Resilience: A Patient Perspective; 4. Is System Resilience Maintained at the Expense of Individual Resilience?; 5. Challenges in Implementing Resilient Health Care; Part II: Applications
6. Exploring Ways to Capture and Facilitate Work-as-Done That Interact with Health Information Technology7. Resilience Work-as-Done in Everyday Clinical Work; 8. Understanding Resilient Clinical Practices in Emergency Department Ecosystems; 9. Reporting and Learning: From Extraordinary to Ordinary; 10. Reflections on Resilience: Repertoires and System Features; 11. Power and Resilience in Practice: Fitting a 'Square Peg in a Round Hole' in Everyday Clinical Work; Part III: Methods and Solutions; 12. Modelling Resilience and Researching the Gap between Work-as-Imagined and Work-as-Done
13. Simulation: Closing the Gap between Work-as-Imagined and Work-as-Done14. Realigning Work-as-Imagined and Work-as-Done: Can Training Help?; 15. Resilient Procedures: Oxymoron or Innovation?; 16. Conclusion: Pathways Towards Reconciling WAI and WAD; References; Index
