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Book Cover
Author Cortés, Pablo.

Title Online dispute resolution for consumers in the European Union / Pablo Cortés
Published London ; New York : Routledge, 2011
Online access available from:
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Description 1 online resource (xxi, 260 pages)
Series Routledge research in IT and E-commerce law
Routledge research in IT and E-commerce law.
Contents Consumer protection and access to justice in the e-commerce era of electronic commerce: a European perspective -- Online dispute resolution: an emerging option for consumer redress -- Consumer adjudicative processes supported by technology: court processes and arbitration -- Online mediation for consumers: the way forward -- A legal framework to develop consumer ODR in the EU: a proposal
Summary "E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU"--Publisher's description
Analysis Commercial law
Dispute resolution
Information technology
Information technology law
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Arbitration and award -- European Union countries -- Data processing
Dispute resolution (Law) -- European Union countries -- Data processing
Electronic commerce -- Law and legislation -- European Union countries -- Data processing
Third parties (Law) -- European Union countries -- Data processing
Dispute resolution (Law) -- Data processing.
Electronic Commerce
Elektronisk handel -- juridik och lagstiftning -- EU-länderna.
LAW -- Civil Procedure.
LAW -- Legal Services.
POLITICAL SCIENCE -- Government -- Judicial Branch.
Europäische Union
European Union countries.
Form Electronic book
ISBN 020384775X