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Book Cover
Author Koerber, Duncan, author

Title Crisis communication in Canada / by Duncan Koerber, PhD
Published North York, Ontario, Canada : University of Toronto Press, 2017
Online access available from:
EBSCO eBook Academic Collection    View Resource Record  


Description 1 online resource
Contents ""CONTENTS""; ""Acknowledgments""; ""Introduction""; ""The Approach""; ""Crisis Communication as a Field of Study""; ""The Canadian Perspective""; ""PART I-Key Concepts""; ""Chapter 1: Defining the Field""; ""Crisis Definitions""; ""The Problem of Crisis Definitions""; ""Stages of Crisis""; ""What Is a Stakeholder?""; ""Individuals and Organizations""; ""What Is the Role of Ethics in Crisis Communication?""; ""Ethical Theory""; ""The Importance of Trust""; ""Chapter 2: Crisis and Communities""; ""An Alternative Definition""; ""Discourse and Crisis Communication""
""Community and Crisis Communication""""Political Communities""; ""Organized Sports Communities""; ""Entertainment Communities""; ""Legitimacy""; ""Chapter 3: The Role of the Media in Constituting a Crisis""; ""Mediated Society""; ""Crisis and News Values""; ""Effects of Agenda Setting on Crisis""; ""Media Framing and Effects on Crisis""; ""Ritual and Crisis""; ""Crisis, Mass Media, and Social Media""; ""PART II-Planning""; ""Chapter 4: Crisis Prevention""; ""Preventative Planning and Building Positive Relationships""; ""Crisis Prevention through Positive Organizational Cultures and Values""
""Crisis Leadership and Spokespersons""""Case: Royal Bank of Canada Sparks Foreign Worker Crisis""; ""Your Assessment""; ""Case: Federal MP Uses Military Helicopter for Personal Trip""; ""Your Assessment""; ""Chapter 6: Business, Politics, Healthcare, and Science Crises""; ""Business Crises""; ""Political Crises""; ""Healthcare and Science Crises""; ""Case: Attacking the Customer over a Product Failure""; ""Your Assessment""; ""Case: Toronto Mayor Rob Ford and the Crack Cocaine Video""; ""Your Assessment""; ""Chapter 7: Sports, Entertainment, and Social Media Crises""; ""Sports Crises""
""Entertainment Crises""""Social Media Crises""; ""Case: A Baseball Player Uses a Homophobic Slur""; ""Your Assessment""; ""Case: Radio Host Fired after Comments""; ""Your Assessment""; ""PART III-Response""; ""Chapter 8: Four Tenets of Response""; ""Openness""; ""Regular Communication""; ""Responding Quickly""; ""Consistency and Coherence""; ""Case: The BlackBerry Phone Outage of 2011""; ""Your Assessment""; ""Case: A Listeria Outbreak at Maple Leaf Foods""; ""Your Assessment""; ""Chapter 9: Response Theory and Strategy""; ""Situational Crisis Communication Theory""; ""Image Repair Theory""
""Reputations, Images, and Crisis Damage Prevention""""Crisis Damage Limitation through Branding""; ""Case: Animal Cruelty Allegations at Marineland""; ""Your Assessment""; ""Case: Safety on a University Campus""; ""Your Assessment""; ""Chapter 5: Planning""; ""Are Some Crises Unexpected?""; ""Crisis Prevention through Effective Issues Management""; ""Limiting the Impact of a Crisis by Developing Buffers""; ""Crisis History""; ""Goodwill""; ""Community Bonds""; ""Political Economy""; ""Supply Chain""; ""Crisis Management Plans to Deal with a Crisis if It Occurs""; ""Assessing the Threat""
Summary "Crisis Communication and Damage Control: a Primer is the first Canadian-content textbook on this important topic. Private companies that respond poorly to a crisis may go bankrupt, wiping out investments and jobs. Charities that respond poorly to a crisis may lose donations, ending support for the most vulnerable. Professional athletes, religious leaders, CEOs, and politicians who respond poorly to a crisis may lose their long-standing careers and the respect of their colleagues, supporters, fans, and customers. This book offers practical help for organizations and professionals to deal effectively with crises. Crisis communication and damage control lessons have typically been the purview of public relations professionals who have learned from experience. However, since the 1990s there has been a growing body of scholarly research on the topic. Scholars study real-life cases or run experiments, testing common PR wisdom. Crisis Communication and Damage Control offers a unique scholarly and professional contribution, synthesizing recent research and providing a context for practical advice. Written in a clear and concise style directed at beginners, but rooted in research, this book will offer instructors and students a unique resource."-- Provided by publisher
Bibliography Includes bibliographical references and index
Subject Communication in management -- Canada -- Textbooks.
Communication in organizations -- Canada -- Textbooks.
Crisis management -- Canada -- Textbooks.
Emergency management -- Canada -- Textbooks.
Genre/Form Textbooks.
Form Electronic book
ISBN 1442609222
9781442609242 (PDF)
9781442609259 (EPUB)