Limit search to available items
Book Cover
Book
Author Watkins, Jeff, 1946-

Title Information technology, organisations, and people : transformations in the UK retail financial services sector / Jeff Watkins
Published London ; New York : Routledge, 1998

Copies

Location Call no. Vol. Availability
 MELB  332.10941 Wat/Ito  AVAILABLE
Description x, 257 pages : illustrations ; 24 cm
Series Routledge advances in management and business studies
Routledge advances in management and business studies.
Contents 1. Background to the research -- 2. UK retail financial services and today's business challenge -- 3. Business and IT trends in retail banking, mortgage lending, life and general insurance -- 4. Analysing stages of IT development -- 5. Towards integration and business process redesign -- 6. Technology for transformation -- 7. Managing the IT function -- 8. Management strategies -- 9. New structures for transformation -- 10. Structural transitions and the impact of knowledge-intensity -- 11. Effects on clerical workers -- 12. Effects on professionals -- 13. Effects on senior and middle managers -- 14. Effects on motivation and reward systems
Bibliography Includes bibliographical references (pages 242-250) and index
Subject Financial services industry -- Great Britain.
Information technology.
Financial services industry -- Great Britain -- Employees -- Effect of automation on.
LC no. 97041079
ISBN 0415181658 hardcover