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Book Cover
Author Fitzgerald, Helen, 1940-

Title Cross-cultural communication for the tourism and hospitality industry / Helen FitzGerald
Published Elsternwick, Vic. : Hospitality Press, 1998


Location Call no. Vol. Availability
 MELB  338.479194 Fit/Ccc  AVAILABLE
Description xiii, 170 pages : illustrations ; 25 cm
Summary "After an introduction to the world's major religions and philosophies the book describes the main cultural groups which are both important sources of overseas visitors to Australia (or large potential markets) and which have behaviours, expectations and preferences which differ from those of mainstream Australian culture. The groups described are the Japanaese, Thais, Americans, Chinese, Indonesians, South Koreans, Germans, Malaysians and Indians. For each group the book outlines tourism facts and figures; cultural values; language and communication; non-verbal communications; and food, beverage, service and accommodation customs and preferences"--Back cover
Notes Includes index
Bibliography Bibliography: 149-151
Subject Hospitality industry -- Employees -- Training of -- Australia.
Intercultural communication.
Tourism -- Australia -- Employees -- Training of.
Tourism -- Australia.
Tourism -- Employees -- Training of -- Australia.
Author Fitzgerald, Helen, 1940-
ISBN 1862504725