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Book Cover
E-book
Author Owen, Christine

Title Human Factors Challenges in Emergency Management : Enhancing Individual and Team Performance in Fire and Emergency Services
Published Farnham : Ashgate Publishing Ltd, 2014
©2014

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Description 1 online resource (255 pages)
Contents Cover; Contents; List of Figures; List of Tables; List of Contributors; 1 Human Factors in Emergency Management; Introduction; The Growing Importance of Emergency Management; Why the Emergency Services Environment is so Challenging; What the Reader Will Find; Conclusion; References; 2 Stress and Wildland Firefighter Safety-related Decisions and Actions; Introduction; Method; Review of the Literature on Stress and Performance; Stress and Performance; Concluding Discussion; References; 3 Expert Decision Making and the Use of Worst Case Scenario Thinking; Introduction; Method
Worst Case Scenario ThinkingImplications for Practitioners and Instructors; Conclusion; References; 4 What Were They Thinking? A Model of Metacognition for Bushfire Fighters; Introduction; Method; What Were They Thinking?; A Model of Metacognition; Implications for Practitioners and Instructors; Conclusions; Note; References; 5 The Role of Affect in Individual and Collective Performance in a Sociocultural Context; Introduction; Method; The Impact of Affect; Implications and Strategies for Practitioners and Instructors; Conclusion; References
6 The Impact of Team Member Familiarity on Performance: Ad hoc and Pre-formed Emergency ServiceIntroduction; An Outline of Relevant Team Research and Findings; The Nature of Teamwork, Taskwork and Team Decision Making; The Influence of Familiarity on Team Performance; Implications for Practitioners and Instructors; Strategies for Instructors; Conclusion; References; 7 Leadership, Communication and Teamwork in Emergency Management; Introduction; Barriers to Information Flow in Emergency Management; Communication Coordination and the Role of Leadership; Method; How Leaders Support their Teams
Implications for Practitioners and InstructorsConclusion; References; 8 Firefighter Decision Making at the Local Incident and Regional/State Control Levels; Introduction; Emergency Response; Pressures on Decision Making; Implications of Pressures for Practitioners and Instructors; Conclusions; References; 9 Coping Ugly: Errors, Decisions, Coping and the Implications for Emergency Management Training; Introduction; Human Error during Coordination Events; Training to Enhance Non-Technical Skills; The Zone of Coping Ugly (ZOCU); Conclusions; References
10 Creating Cultures of Reflective Learning in the Emergency Services: Two Case StudiesWhy Reflective Learning is Important; Developing Reflective Cultures; Method; The Narawntapu Staff Ride -- Through the Lens of a Journey; The Cobaw Staff Ride -- Through the Lens of Evaluation; Implications for Practitioners and Instructors; Conclusion; References; 11 The Challenges of Change in Future Emergency Management: Conclusions and Future Developments; Introduction; Challenges for Emergency Management; Future Directions for Research and Practice; Conclusion; References; Index
Summary The fire and emergency services is a particularly large industry - in Australia alone it employs 250,000 personnel - yet there is very little by way of published human factors books addressing this sector directly. This book provides an overview of state-of-the-art research that has been conducted within Australia, funded by the Bushfire Cooperative Research Centre. As Karl Weick once commented, emergency events do not 'play by the rules' and these research chapters tell us something about a potential future world of work that is highly dynamic, interdependent and for which improvisation and c
Bibliography Includes bibliographical references at the end of each chapters and index
Notes Print version record
Subject Emergency management -- Australia
Fire management -- Australia
First responders -- Job stress -- Australia
Fire fighters -- Job stress -- Australia
Human engineering.
Ergonomics
ergonomics.
Emergency management
Fire fighters -- Job stress
Fire management
Human engineering
Australia
Form Electronic book
ISBN 9781409453062
1409453065
9781472405234
1472405234