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Book Cover
Author Santin, Marlene, author

Title Participant observation at 30,000 ft. : the highs and lows of studying flight attendants post 9/11 / Marlene Santin, Benjamin Kelly
Published London : SAGE Publications Ltd, 2018
Online access available from:
Sage Research Methods Cases    View Resource Record  


Description 1 online resource : illustrations
Series SAGE Research Methods. Cases
SAGE Research Methods. Cases
Summary During my doctoral work, I had the opportunity to conduct a 3-year ethnography that examined the emotional culture of flight attendant work at a North American-based commercial airline. Most of the data were obtained from participant observation of flight attendants in their natural working environment, which included recording field notes from observational and conversational activity, and 15 face-to-face semi-structured interviews. Participant observation is based on the immersion of the researcher with the people under study for a lengthy period and gathering data through continuous involvement in their lives and activities. In this case study, my co-author and I will outline some of the difficulties we encountered while conducting this ethnography. The lessons we offer in this case study will help students conceptualize the challenges that researchers commonly face while conducting participant observation and guide them toward strategies that can be employed to overcome them
Bibliography Includes bibliographical references and index
Notes Description based on XML content
Subject Flight attendants -- Psychology.
Participant observation.
Form Electronic book
Author Kelly, Benjamin, active 2018, author
ISBN 1526429888
9781526429889 (ebook)