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Title Closing the feedback loop : can technology bridge the accountability gap? / edited by Björn-Sören Gigler and Savita Bailur
Published Washington, DC : The World Bank, 2014

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Description 1 online resource
Series Directions in development. Public sector governance
Directions in development (Washington, D.C.). Public sector governance.
Contents Front Cover; Contents; Foreword by Sanjay Pradhan; Foreword by Rakesh Rajani; Acknowledgments; About the Contributors; Abbreviations; Chapter 1 Introduction: The Potential for Empowerment through ICTs; Theories and Cases Presented in This Collection; Underlying Theories of Empowerment through ICTs; Figure 1.1 Assumed Relationship between Empowerment, Participation, Transparency, and Accountability; Figures; Figure 1.2 Assumed Impact of ICTs on Empowerment, Participation, Transparency, and Accountability; A Critical Analysis of Factors Influencing Empowerment through ICTs
Figure 1.3 Questioned Relationships between Empowerment, Participation, Transparency, and AccountabilityA Framework for Analyzing Empowerment through ICTs; Figure 1.4 The STEP Framework; Note; References; Chapter 2 Informational Capabilities: The Missing Link for Understanding the Impact of ICT on Development; Introduction to the Literature; The Capability Approach; Figure 2.1 The Concept of Informational Capabilities; Tables; Table 2.1 Empowerment through ICT Framework; Table 2.2 Dimensions of Stronger Individual Empowerment and Human Capabilities
Table 2.3 Indicators for Stronger Social Capabilities for Community EmpowermentThe ICT Impact Chain; Figure 2.2 The ICT Impact Chain: A Five-Step Process; Conclusions; Notes; References; Chapter 3 New Routes to Governance: A Review of Cases in Participation, Transparency, and Accountability; Transparency, Accountability, and Participation: Assumptions and Critiques; Objectives and Approaches: An Analytical Structure for Case Studies; Table 3.1 Approaches of Existing Cases, by Goal and Method; Improved Public Service Delivery; New Spaces for Citizen Voices and Political Engagement
Improved Budget TransparencyLower Levels of Corruption; Legislative Reform; Judicial Transparency and Accountability; Reaching Impact: Considerations for Achieving Accountability; Going Forward; Notes; References; Chapter 4 Interactive Community Mapping: Between Empowerment and Effectiveness; From Mapping to Interactive Community Mapping; The Elements of Interactive Community Mapping; A Framework for Effective Interactive Community Mapping; Figure 4.1 Continuum of Trade-Offs for ICM Projects; Figure 4.2 Framework for Successful ICM Interventions; Applying the Framework; Maps
Map 4.1 Geo-Spatial Map of Kibera, KenyaMap 4.2 Information Layers on Map Kibera; Map 4.3 Voice of Kibera; Map 4.4 Tandale, Tanzania; Table 4.1 Enabling Factors: Map Kibera, Map Tandale, ICM in the Gulf of Mexico, and HOT in Indonesia; Figure 4.3 Continuum of Trade-Offs for the Four Projects; Conclusion; Notes; References; Chapter 5 The Role of Crowdsourcing for Better Governance in Fragile State Contexts; Crowdsourcing: A New Panacea for Social Accountability and Governance?; How Is Crowdsourcing Expected to Improve Governance?; Critical Success Factors of Crowdsourcing Systems
Summary This book is a collection of articles, written by both academics and practitioners as an evidence base for citizen engagement through information and communication technologies (ICTs). In it, the authors ask: how do ICTs empower through participation, transparency and accountability? Specifically, the authors examine two principal questions: Are technologies an accelerator to closing the ""accountability gap""--The space between the supply (governments, service providers) and demand (citizens, communities, civil society organizations or CSOs) that requires bridging for open and collaborative
Bibliography Includes bibliographical references
Notes Print version record and CIP data provided by publisher
Subject Government accountability -- Technological innovations
Municipal services -- Technological innovations
County services -- Technological innovations
Public administration -- Technological innovations
Transparency in government -- Technological innovations
Information technology -- Political aspects
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
Information technology -- Political aspects
Municipal services -- Technological innovations
Public administration -- Technological innovations
Form Electronic book
Author Gigler, Björn-Sören, editor
Bailur, Savita, editor
World Bank, issuing body.
LC no. 2014015181
ISBN 9781464801921
1464801924
1464801916
9781464801914