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Author Heinzelman, Jessica

Title Crowdsourcing crisis information in disaster-affected Haiti / Jessica Heinzelman and Carol Waters
Published Washington, DC : U.S. Institute of Peace, [2010]

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Description 1 online resource (15, [1] pages) : illustrations
Series Special report ; 252
Special report (United States Institute of Peace) ; 252.
Contents Traditional information gathering -- From Kenya to Haiti -- The power of open-source intelligence -- Lessons learned -- Recommendations
Summary On January 12, 2010, a 7.0 magnitude earthquake struck Haiti. More than 230,000 people died, and some of Haiti's most populous areas suffered mass destruction. The international community responded immediately to launch extensive search and rescue missions and provide emergency assistance. The traditional disaster-response system employed by relief actors in Haiti concentrated on enabling information-sharing among teams of responders from the international community. This system lacked the ability to aggregate and prioritize data that came from outside sources, making it difficult to benefit from valuable information coming from the Haitian community. Ushahidi, an open-source crisis-mapping software first developed and used in Kenya, provided a way to capture, organize, and share critical information coming directly from Haitians. Information was gathered through social media (e.g., blogs, Twitter, and Facebook) and text messages sent via mobile phones. Reports about trapped persons, medical emergencies, and specific needs, such as food, water, and shelter, were received and plotted on maps that were updated in real time by an international group of volunteers. These reports, and associated geographic information, were available to anyone with an Internet connection. Responders on the ground soon began to use them in determining how, when, and where to direct resources. The most significant challenges arose in verifying and triaging the large volume of reports received. Ad hoc but sufficient solutions were found that involved the manual monitoring and sorting of information
Notes Title from title screen (viewed on October 14, 2010)
"October 2010."
Bibliography Includes bibliographical references (pages 15-16)
Subject Haiti Earthquake, Haiti, 2010.
Emergency management -- Haiti
Social media -- Haiti
Information behavior -- Haiti
Emergency management.
Information behavior.
Social media.
Earthquakes -- Haiti.
Emergency response -- Haiti.
Social media.
Information.
Internet.
Haiti.
Form Electronic book
Author Waters, Carol
United States Institute of Peace.