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Book Cover
E-book
Author Griffin, J'non, author

Title Quality care in home health : improving patient outcomes and agency scores / J'non Grifin, RN, MHA, WCC, HCS-D, COS-C
Published Brentwood, TN : HCPro, a divisoin of BLR, [2015]
©2015

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Description 1 online resource
Summary Annotation Quality Care in Home Health: Improving Patient Outcomes and Agency ScoresJ'non Griffin, RN, MHA, WCC, HCS-D, COS-CThe future of the home health care industry is patient-centered care and quality outcomes. The Centers for Medicare & Medicaid Services (CMS) is sharing with the world how your agency stacks up to the competition through its Patient Survey Star Ratings and Quality of Patient Care Star Ratings (formerly HHC Star Rating). These ratings come from OASIS patient outcomes data and CMS' Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Patient Experience of Care Survey. This means homecare providers need to start focusing on patient education and engagement initiatives to ensure better outcomes and compliance, sustain high ratings and a good reputation, and continue to receive referrals for post-acute care. Quality Care in Home Health: Improving Patient Outcomes and Agency Scores provides home health agencies with the tools and tactics they need to address the measures and improve publicly reported survey results through training, systematic practices, and bedside clinical behavior. Expert J'non Griffin, RN, MHA, WCC, HCS-D, COS-C provides general patient education and engagement strategies, as well as staff training tips to improve the patient experience and achieve positive HHCAHPS scores and star ratings. This cost-effective solution provides strategies for better outcomes in the measures indicated in the star rating and HHCAHPS survey, including:Timely initiation of careEducation for medicationsImproved ambulationImproved bed transferringImproved bathingPain controlDyspnea improvementRehospitalization avoidanceThis book will help homecare agencies to:Identify strategies to improve patient engagementImprove care processes for better patient outcomesRecognize methods and opportunities to increase patient satisfactionIdentify strategies for staff training to improve the care processIdentify how patient satisfaction scores could affect agencies in the futureImprove HHCAHPS survey scores and CMS star ratingsInvolve the clinical team in process improvementTable of ContentsOverview of general patient education and engagement strategiesBettering patient outcomesTimely initiation of carePatient education for medicationsImproving ambulationImproving bed transferringImproving bathingPain controlImproving dyspneaAvoiding rehospitalizationHHCAHPSProfessionalismPatient communicationPatient education on meds, pain, and home safetyGeneral tips for overall patient satisfaction
Bibliography Includes bibliographical references
Subject Home care services -- Standards
Home nursing -- Standards
POLITICAL SCIENCE -- Public Policy -- Social Security.
POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
Home care services -- Standards
Home nursing -- Standards
Form Electronic book
ISBN 9781556457203
1556457200
1556457197
9781556457197