| Description |
1 online resource (xvii, 247 pages) |
| Contents |
Cover; Half Title; Title Page; Copyright Page; Aboutthe Editors; Table of Contents; Preface; Acknowledgments; Part I: Spiritual, Philosophical and Historical Provision of Hospitality; The Spiritual Essence of Hospitality Practice:Seeing the Proverbial Stranger as a Pretextto Reading Ourselves; The Interconnectedness Between Strangers and Ourselves; In an Industry Called Hospitality -- In this Industrial Employee Family There are Complex Challenges; Troubled Employee Relations; Preserving Organizational Hospitality in a Time of Postindustrial Malaise |
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Too Many Times, We are the Strangers Inside Our Own DoorsCultural Heritage of American Food Habits and Implications for the Hospitality Industry; Introduction; Literature Review; Food Habits Defined; Food Habits of the Ancient Civilizations; Food Habits of Early Western Civilizations; Food Habits of Medieval Europe; American Food Habits; Discussion; Conclusion; Black-American Entrepreneurship: The Case of the Foodservice Industry; Introduction; Beginnings of Black-American Entrepreneurship; Context for Black Business Enterprise; Philosophy of Black-American Business; The Foodservice Industry |
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Historical Evidence of Black Entrepreneurship in the Foodservice IndustryCharacteristics of the Businesses; Current State of Black Entrepreneurship in Foodservice; Current Statistics of Black Entrepreneurship in the Foodservice Industry; Threats and Opportunities; Conclusion; Quantity Feeding During the American Civil War; Introduction; Early Influences on 19th Century Quantity Recipes (Receipts); Influence in the United States; Sayer's Culinary Influence; Hardtack for Hundreds: Challenges of Feeding the Armies; Role of African Americans in Quantity Feeding of Troops |
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Commissions, Community Groups, and Families as Suppliers of Food for the ArmiesConclusion; Part II: Human Resource Issues in the Hospitality Industry; The American Attitude Toward Hospitality Service Employment; Introduction; History of the American service 'Attitude'; History of European Service: 1700s; The Changing Servant Class of France in the 1700s; The Foundations of the Hotel and Restaurant Industry; American Hotel and Restaurant Service Employment History; The Future of Employment in Hospitality Businesses; Creating a Service Attitude; Conclusion |
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Striking a Balance: The Future of Work and Family Issuesin the Hospitality IndustryCurrent Challenges in Career Balance; Trends That Affect Work and Family; The Impact of Work/Family Issues on Organizations; Innovations to Create Work/Family Balance; Obstacles to Change; Creating Tomorrow's Organizations: A Partnership; African-American Women, Family and Hospitality Work; Domestic and Hospitality Service as Reproductive Labor; African-American Women's Families and Work; Private Domestic Service Work |
| Summary |
The Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may face and show them how your services affect guests. Offering research and insight into customs and traditions that have influenced modern services, The Role of the Hospitality Industry in the Lives of |
| Notes |
"Has also been co-published simultaneously as Marriage & family review, volume 28, numbers 1/2, 1998." |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Hospitality industry -- Social aspects -- United States
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Families -- United States.
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BUSINESS & ECONOMICS -- Small Business.
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Families
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Hospitality industry -- Social aspects
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Gastgewerbe
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Gesellschaftsleben
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Geschichte
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Aufsatzsammlung
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Horeca.
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Management.
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United States
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USA
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| Form |
Electronic book
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| Author |
Cummings, Pamela R., 1944-
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Kwansa, Francis A
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Sussman, Marvin B
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| ISBN |
9781135409227 |
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1135409226 |
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9781315043487 |
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1315043483 |
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9781135409364 |
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1135409366 |
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9781135409296 |
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1135409293 |
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