Communication in crisis and hostage negotiations : practical communication techniques, strategems, and strategies for law enforcement, corrections, and emergency service personnel in managing critical incidents / by Arthur A. Slatkin
Edition
2nd ed
Published
Springfield : Charles C Thomas Publisher, Ltd., 2010
Ch. 1. Hostage and crisis negotiation -- Ch. 2. Communication -- Ch. 3. Stratagems -- Ch. 4. Stalemate and deadlock -- Ch. 5. Negotiating with subject types -- Ch. 6. The HNT game : an interpersonal communications training and role-play for crisis resolution and hostage negotiation
Summary
This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiat
Bibliography
Includes bibliographical references (pages 199-208)
