| Description |
1 online resource (xiii, 194 pages) : illustrations |
| Contents |
1. Introduction -- 2. History of business process orientation (BPO) -- 3. Defining and measureing BPO -- 4. BPO and organizational performance -- 5. Benchmarking using the BPO maturity model -- 6. Introducing BPO in manufacturing -- 7. Applying BPO to service operations -- 8. BPO and supply chain management -- 9. Implementing and evaluating BPO effectiveness -- Appendix A. Case studies -- Appendix B. Business process assessment tool -- Appendix C. Final survey questions and detailed correlation and regression results -- Glossary -- Index |
| Summary |
Annotation Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive. The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Industrial management -- Data processing
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Management information systems.
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Business enterprises -- Automation
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Manufacturing processes -- Automation.
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Marketing -- Management -- Data processing.
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Management Information Systems
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BUSINESS & ECONOMICS -- Workplace Culture.
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BUSINESS & ECONOMICS -- Corporate Governance.
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BUSINESS & ECONOMICS -- Leadership.
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BUSINESS & ECONOMICS -- Organizational Development.
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Business enterprises -- Automation
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Industrial management -- Data processing
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Management information systems
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Manufacturing processes -- Automation
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Marketing -- Management -- Data processing
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| Form |
Electronic book
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| Author |
Johnson, William C. (William Charles), 1954-
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| ISBN |
1420025562 |
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9781420025569 |
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9781439888261 |
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1439888264 |
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