Executive summary -- Introduction and synthesis / Dirk Pilat -- The service economy in OECD countries / Anita Wolfl -- The impact of structural policies on trade-related adjustments and the shift to services / Per Mathis Kongsrud and Isablle Wanner -- The economy-wide effects of services trade barriers in selected developing countries / Philippa Dee -- The impact of services barriers on effective rates of protection in agriculture and manufacturing / Nora Dihel -- Promoting innovation in services / Shuji Tamura .. [et al.] -- Potential off-shoring of ICT-intensive occupations / Desiree van Wesum and Graham Vickery -- ICT use in services and the grwoth of digital content services / Graham Vickery and Sacha Wunsch-Vincent -- Case studies of successful companies and lessons for public policy / Deniz Erocal
