| Description |
1 online resource (292 pages) |
| Contents |
Cover; Contents; List of figures; List of tables; Acknowledgments; Reviews for Behind Human Error, Second Edition; About the Authors; Preface; Part I An Introduction to the Second Story; 1 The Problem with "Human Error"; 2 Basic Premises; Part II Complex systems failure; 3 Linear and Latent Failure Models; 4 Complexity, Control and Sociological Models; 5 Resilience engineering; Part III Operating at the sharp end; 6 Bringing knowledge to bear in context; 7 Mindset; 8 Goal Conflicts; Part IV How design can induce error; 9 Clumsy use of technology |
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10 How computer-based artifacts shape cognition and collaboration11 Mode error in supervisory control; 12 How practitioners adapt to clumsy technology; Part V Reactions to failure; 13 Hindsight bias; 14 Error as information; 15 Balancing accountability and learning; 16 Summing up: how to go behind the label "human error"; References; Index |
| Summary |
Human error is cited over and over as a cause of incidents and accidents. The result is a widespread perception of a "human error problem", and solutions are thought to lie in changing the people or their role in the system. For example, we should reduce the human role with more automation, or regiment human behavior by stricter monitoring, rules or procedures. But in practice, things have proved not to be this simple. The label "human error" is prejudicial and hides much more than it reveals about how a system functions or malfunctions. This book takes you behind the human |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Industrial safety.
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Human-machine systems.
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Human-computer interaction.
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Cognition.
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Errors.
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Occupational Health
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Man-Machine Systems
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Cognition
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occupational safety.
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cognition.
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Cognition
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Errors
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Human-computer interaction
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Human-machine systems
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Industrial safety
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| Form |
Electronic book
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| Author |
Dekker, Sidney
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Cook, Richard
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| LC no. |
2010008469 |
| ISBN |
9780754696506 |
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0754696502 |
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0754678334 |
|
9780754678335 |
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0754678342 |
|
9780754678342 |
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9786612743634 |
|
6612743638 |
|
