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Subjects (1-8 of 8)
Information technology -- Quality control
1
E-book
2002

The complete guide to IT service level agreements : aligning IT services to business needs


Hiles, Andrew
3rd ed


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Electronic Resources
2
E-book
2013

Integrated measurement-- KPIs and metrics for ITSM : a narrative account


McLean, Daniel (ITSM Consultant)



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3
E-book
2012

ITIL® 2011 at a glance


Long, John O.



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4
E-book
2010

Operational risk management : a practical approach to intelligent data analysis






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Electronic Resources
5
E-book
2011

Quality management for IT services : perspectives on business and process performance






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Electronic Resources
6
E-book
2015

Release and Deployment : An ITSM Narrative


McLean, Daniel, author

Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, IT Governance Limited, 2015

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Electronic Resources
7
E-book
2010

Service Level Agreements : a Legal and Practical Guide


Desai, Jimmy.



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Information technology -- Quality control -- Congresses
8
E-book
2019

Quality of information and communications technology : 12th International Conference, QUATIC 2019, Ciudad Real, Spain, September 11-13, 2019, Proceedings


International Conference on the Quality of Information and Communications Technology (12th : 2019 : Ciudad Real, Spain)

Cham, Switzerland : Springer, 2019

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