Description |
1 online resource : illustrations |
Series |
SAGE Business Cases |
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SAGE Business Cases
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Summary |
This case is a set of leadership role-plays that address several critical IT issues: understanding differing objectives of critical project stakeholders, concepts of change management and their importance and process, escalation issues of when and how to do it and issues arising from client/customer communication. The case combines role-plays with traditional case discussion. The scenario is an IT manager of a large university leading an ERP implementation that must satisfy differing stakeholders including academic, administrative, and curriculum leadership. The case highlights problems of objective alignment, execution, and communication |
Notes |
Originally Published InCarton, R., & Richmond, W. (2018). IT leadership and ERP: A challenging day for a new leader. Journal of Information Technology Teaching Cases, 8, 209-216 |
Bibliography |
Includes bibliographical references and index |
Notes |
Description based on XML content |
Subject |
Information technology -- Management -- Case studies
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Universities and colleges -- Information technology -- Management -- Case studies
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Information technology -- Management
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Genre/Form |
Case studies
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Case studies.
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Études de cas.
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Form |
Electronic book
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Author |
Richmond, William, active 2018, author
|
ISBN |
9781529706604 |
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1529706602 |
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