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Book Cover
Author Gamm, Christoph O

Title Multi-national and intercultural services organisations and the integration in front of global clients / Christoph O.-Ph. Freiherr von Gamm
Published Frankfurt : Peter Lang, 2010


Location Call no. Vol. Availability
 MELB  658.049 Gam/Mai  AVAILABLE
Description xvii, 234 pages : illustrations (some color), charts, maps. ; 22 cm
Series Scandinavian university studies in the humanities and social science, 0942-0657 ; vol. 31
Nordeuropäische Beiträge aus den Human- und Gesellschaftswissenschaften ; vol. 31
Contents 1. Introduction -- 2. Literature review -- 3. Outsourcing into non-western countries -- 4. Capgemini and its intercultural context -- 5. Research methodology -- 6. Capgemini sales survey results and findings -- 7. Conclusion, change recommendation and implementation -- 8. Thesis-like summary
Summary "This book investigates the business and bottom-line effects of intercultural and interdisciplinary collaboration in international services organisations. Caused by the organisation-specific separation of companies into divisions up to the client front the collaboration often proves to be difficult, cultural differences emerge. This occurs even more when services companies have to work together on an international level caused by outsourcing and offshoring. The book investigates the influences of intercultural collaboration and reflects the intercultural aspects of collaborating across countries, especially by out-sourcing and offshoring services from Western hemispheres to India, Poland, Romania or Chile."--BLACKWELL'S
Bibliography Includes bibliographical references (pages 211-214) and index
Subject Business etiquette.
Computer service industry.
Information services industry.
Intercultural communication.
International business enterprises -- Customer services.
Offshore outsourcing -- Customer services.
Offshore outsourcing.
ISBN 3631616007
9783631616000 (hbk.)