| Description |
1 online resource (239 pages) : color illustrations |
| Series |
OECD e-government studies, 1990-1054 |
|
OECD e-government studies. 1990-1054
|
| Contents |
Executive Summary -- A Paradigm Shift Towards Citizen Centricity -- Challenges to User Take-up -- Country Approaches to Increasing User Take-up -- Monitoring and Evaluating User Take-up -- Improving User Take-up -- Annex A -- Annex B -- Glossary -- Bibliography |
| Summary |
Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This report gives a broad description of the shift in governments' focus on e-government development - from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.--Publisher's description |
| Bibliography |
Includes bibliographical references (pages 233-239) |
| Subject |
Internet in public administration -- OECD countries.
|
| Form |
Electronic book
|
| Author |
Wang, Yih-Jeou.
|
|
Organisation for Economic Co-operation and Development. Secretary-General.
|
| ISBN |
9264059415 (PDF) |
|
9789264059412 (PDF) |
|
(print) |
|
(print) |
|
