Title Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis

Published Dordrecht : Springer, 2012

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Description 1 online resource (92 pages) Series SpringerBriefs in Psychology ; v. 8 SpringerBriefs in psychology. Contents Analyzing and Theorizingthe Dynamics of the Workplace Incivility Crisis; Contents; 1 The Current Crisis; Abstract; Incivility as a Contemporary Workplace Crisis; Conceptual Framework; Proposition 1: People want to Belong; People are Motivated to have Good Standing Within a Social Group; Proposition 2: People Notice; People have a Refined Perception of Social Cues and a Capacity to Make Sense of Social Situations; Proposition 3: Workgroup Climates are Self-Perpetuating; Mechanisms and Influence; Uncertainty and Risk; Identity; The Integral Role of Justice in Civility Sharing Experiences: Emotional Contagion and EmpathyImproving Workplace Communities; Proposition 4: Improving Civility Benefits from Psychological Safety; Proposition 5: Improving Civility Requires a Reflective Process; An Integrative Model; The Structure of this Book; References; 2 Forms of Workplace Mistreatment; Abstract; Definitions and Implications of Incivility; What is Incivility?; The Broader Context of Incivility; Definitions; Surface Characteristics; Relationship Issues; The Experience of Incivility; The Bright Side: The Role of Civility in Countering Risk; Core Propositions Proposition 1: People want to BelongProposition 2: People Notice; Conclusion; References; 3 Causes and Consequences of Workplace Mistreatment; Abstract; Causes and Consequences of Workplace Incivility; Proposition 3: Workgroup Climates are Self-Perpetuating; Predictors of Ongoing Workplace Incivility; Management Factors; Organizational Policies and Legislation; Individual Characteristics; Conclusion; Consequences; The Positive View: Civility has Impact; Nomological Network of Civility; References; 4 Taking Action to Address Workplace Incivility; Abstract Taking Action: What Improves the Quality of Working Relationships?Increasing Civility is a Challenging Learning Objective; Condition One: Creating a Psychologically Safe Environment; Proposition 4: Improving Civility Benefits from Psychological Safety; Condition Two: Encouraging a Reflective Process; Proposition 5: Improving Civility Requires a Reflective Process; Condition Three: Supporting Shared Efforts for a Broad Impact; Intervention Formats; Individual Interventions; Management Interventions to Improve Workplace Civility; Conclusion; References 5 Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health AdministrationAbstract; Veterans Hospital Administration; References; 6 The Impact of CREW; Abstract; Evaluating CREW in Canadian Hospitals; Background; Bringing About Change; What is CREW?; How Does It Work?; CREW Roles; The CREW Process; CREW Preparation; Six Months of CREW; Conclusion and Follow-Up; Implications of Improved Civility; Enduring Change; Conclusion; References; 7 Conclusion; Abstract; Conclusion and Future Directions; Emphasizing the Workgroup; A Reflective Process; Psychological Safety Future Research Summary Contemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and colleagues. Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis presents a theoretic framework for considering the fundamental issues of group dynamics and individual psychology that lie behind this ongoing workplace incivility crisis. It contextualizes the need for belonging as a Analysis bedrijfsmanagement business management leiderschap leadership psychologie psychology cognitieve psychologie cognitive psychology personeelsmanagement personnel management kwaliteit van het leven quality of life sociale psychologie social psychology Psychology (General) Psychologie (algemeen) Bibliography Includes bibliographical references Notes Print version of record Subject Psychology, Industrial. Work environment -- Psychological aspects Work environment -- Social aspects Courtesy in the workplace. Interpersonal conflict -- Prevention Psychology, Industrial PSYCHOLOGY -- Industrial & Organizational Psychology. Courtesy in the workplace Interpersonal conflict -- Prevention Psychology, Industrial Work environment -- Psychological aspects Work environment -- Social aspects Form Electronic book ISBN 9789400755710 9400755716

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