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Book Cover
Author Hickman, Linda.

Title Business interviewing / Linda Hickman, Cliff Longman [edited and illustrated by Barbara Barker, with cartoons by Paul Williams]
Published Wokingham, England ; Reading, Mass. : Addison-Wesley ; Bracknell, Berkshire, UK ; Redwood Shores, CA : Oracle, [1994]


Location Call no. Vol. Availability
Description xiv, 217 pages : illustrations ; 25 cm
Series CASE*Method
CASE method.
Summary As a tool for personal skill development or as a training aid, the book serves as an easy to use reference to all aspects of business interviewing
Analysts, project managers, systems developers, consultants, and other business professionals can use the creative techniques outlined in this pragmatic guide. Whether developing information systems, performing business process re-engineering, or undertaking other business initiatives, this book is an indispensable guide to successful information gathering. Business Interviewing focuses on the techniques - on how to interview - giving you more time to concentrate on what is actually being said. Unique features of the book include: easy exercises to build skills in active listening, graphic notetaking and creative questioning; thought-provoking examples of important non-verbal communication signals to look out for and use; concise guidelines for all phases - planning, conducting, consolidating - interviews, feedbacks, and workshops with practical checklists; [and a] special chapter on when to apply the techniques to a business system development cycle
Notes "When ordering ... through Oracle Corporation please quote the Part Number A23446"--T.p. verso
Computer aided systems engineering"--Cover
Includes index
Subject Interviewing -- Computer-assisted instruction.
Author Longman, Cliff, 1959-
LC no. 94042147
ISBN 0201593726
Other Titles Case method : business interviewing
Business interviewing