Limit search to available items
Book Cover

Title The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy
Published Chicago : American Library Association, 2014
Online access available from:
ProQuest Ebook Central Subscription    View Resource Record  
EBSCO eBook Academic Collection    View Resource Record  


Description 1 online resource (xiii, 186 pages) : illustrations
Contents From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Academic libraries -- United States -- Evaluation -- Case studies.
Libraries -- Quality control -- Case studies.
Library administration -- Canada -- Case studies.
Library administration -- United States -- Case studies.
Public services (Libraries) -- Evaluation -- Case studies.
Research libraries -- United States -- Evaluation -- Case studies.
Genre/Form Aufsatzsammlung
Case studies.
Case studies.
Form Electronic book
Author Murphy, Sarah Anne, editor
ISBN 0838994954 (electronic bk.)
0838994962 (electronic bk.)
9780838994955 (electronic bk.)
9780838994962 (electronic bk.)