Ethnographic research in Illinois academic libraries : the ERIAL Project / Andrew D. Asher, Susan Miller, and David Green -- Pragmatism and idealism in the academic library : an analysis of faculty and librarian expectations and values / Mary Thill -- Marketing the library's instructional services to teaching faculty : learning from teaching faculty interviews / Annie Armstrong -- Why don't students ask librarians for help? : undergraduate help-seeking behavior in three academic libraries / Susan Miller and Nancy Murillo -- Searching for answers : student research behavior at Illinois Wesleyan University / Andrew D. Asher and Lynda M. Duke -- Supporting the academic success of Hispanic students / David Green -- First-generation college students : a sketch of their research process / Firouzeh Logan and Elizabeth Pickard -- Seeing ourselves as others see us : library spaces through student eyes / Jane Treadwell, Amanda Binder, and Natalie Tagge -- Transformative changes in thinking, services, and programs / Lynda M. Duke -- Conclusions and future research / Andrew D. Asher and Lynda M. Duke
Summary
This important book deepens our understanding of how academic libraries can better serve students' needs, and also serves as a model for other researchers interested in a user-centered approach to evaluating library services