Part I. Introduction -- Chapter 1. Actions against public officials: introduction -- Part II. Public law -- Chapter 2. Legitimate expectations in domestic law -- Chapter 3. Legitimate expectations in EU law -- Part III. Private law -- Chapter 5. Misfeasance in public office -- Chapter 6. Negligent misstatements -- Chapter 7. Defamation -- Chapter 8. Restitution -- Part IV. Alternative modes of redress -- Chapter 9. Mediation, settlement and ex gratia payments -- Chapter 10. Public sector ombudsmen