| Description |
xi, 247 pages : illustrations ; 28 cm |
| Contents |
Fixing the front end : why would an emergency department medical director or nursing supervisor wish to install Emergency Severity Index (ESI) triage? / Dave Eitel and Tom Falvo -- Process mapping and work flow diagramming in health care / Sueanne McKniff -- What is lean six sigma? : an introduction to lean and six sigma for the health care novice / Dave Eitel -- Using lean six sigma to accelerate emergency department results / Greg Butler, Chip Caldwell, and Shannon Elswick -- Queuing models for hospital emergency departments / Yasar A. Ozcan -- The nursing perspective and role in planning a simulation modeling project : historical, experiential, and future applications of complex adaptive systems thinking / Susan O'Hara -- The physiology of service capacity / Pierce Story and Dave Eitel -- The door-to-doc toolkit : planning emergency department capacity for delivering safe care / Twila L. Burdick ... [et al.] -- Forecasting the demand for emergency department services / Murray J. Côte ... [et al.] -- Improving fairness in nurse scheduling : introducing a new approach using auctions and integer programming optimization / Melanie L. DeGrano -- Establishing engineered nurse staffing requirements in the emergency department / Frank Overfelt -- Patient safety organizations : a new paradigm in quality management and communication systems for healthcare / Douglas B. Dotan -- Alternative emergency care settings / James Lifton |
| Notes |
"A Productivity Press book." |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Hospitals -- Emergency services -- Management.
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Emergency Service, Hospital -- organization & administration.
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Efficiency, Organizational.
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Models, Organizational.
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Quality Assurance, Health Care.
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| Author |
Shiver, John M.
|
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Eitel, David.
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| LC no. |
2009026910 |
| ISBN |
9781420083774 papercover alkaline paper |
|
1420083775 papercover alkaline paper |
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