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Author Coughlan, Anne T.

Title Mary Kay Inc. : direct selling and the challenge of online channels / Anne Coughlan
Published [Evanston, IL] : Kellogg School of Management, ©2004

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Description 1 online resource (23 pages) : illustrations
Series Human resource management online (text)
Summary Mary Kay is one of the best-known direct sellers of women's cosmetics in the world. Its channel strategy is to use Independent Beauty Consultants, who are independent distributors, to sell directly to consumers. Its compensation plan is mult-level, providing commissions to distributors on their own sales as well as the sales of the distributors they recruit. At the time of the case, the company is grappling with a well-established change in consumer behavior - the decline of the stay-at-home mom as she returns to the workforce - combined with the opportunities offered by Internet selling. The case focuses on the company's efforts to move with consumer demand and behavior, while remaining true to its core goal of "Improving Women's Lives." It discusses ways Internet technology can be used throughout the company's channel and supply chain structure, not just as a route to market
Notes Title from resource description page (viewed Aug. 7, 2014)
HBS number: KEL034
Case number: 5-104-009
Bibliography Includes bibliographical references
Notes This edition in English
Subject Mary Kay Cosmetics -- Case studies
SUBJECT Mary Kay Cosmetics. fast (OCoLC)fst00557123
Subject Electronic commerce -- Case studies
Electronic commerce.
Genre/Form Case studies.
Form Electronic book
Author Kellogg School of Management.