Cover; Half Title Page; Title Page; Copyright Page; Original Title Page; Original Copyright Page; Dedication; Contents; List of Charts and Figures; Introduction; Chapter I: The Changing Workplace; Population Changes; Production Changes; Educational change; Chapter II: Cultural Diversity; Exploring The Dimensions of The Dream; Definition of Culture; Systems that Provide Order in Society; When Communication Fails; Culture Shock; Stages of Adaptation; Experiencing Culture; Finding out about Another Culture; The Sub-Cultural Variable; Culture and the Marketplace; Education and Culture
Resources NeededChapter III: Career Considerations; Career Options; Career Requirements; Attitudes Towards Careers; Chapter IV: Workplace Ethics; Ethical Behavior; Professional and Career Values; Roadblocks to Ethical Behavior; The Manager is The Message; Principles for Developing Ethical Behavior; Chapter V: Adaptation Sequence; Organization Responsibilities; Stages of Adaptation; Basic Concepts; Applying The Theories; Chapter VI: Workplace Behavior Outcomes; Assumptions; Description of Tools; Action Position Description; Chapter VII: Problem-Solving Discussions
Effective Workplace CommunicationThe Importance of Interpersonal Skills; Techniques for Interaction; Problem-Solving Discussion Examples ; Chapter VIII: Metro. Washington Survey Results ; Presentation of the Data; Analysis of Data; Chapter IX: An Adaptation Model; What Companies Can Do; What Governments Can do; Recommendations; Chapter X: Global Model for Building Tolerance; Goal-Setting for Employees; Strategies for Building Tolerance; Filter of Shared Difficulties; A Measure of Tolerance Achieved; Appendices; A: Learning Activity Packet for Small Businesses
B: Vocational Program Samples and PublicationsC: Survey Letter; D: Interview Protocol; E: Company Procedures Schema; F: Company Procedures/Employee Corollary Schema; G: Governmental Role in Cultural Adaptation Process; Bibliography; Index
