| Description |
1 online resource (177 pages) |
| Series |
Dialogues on work and innovation, 1384-6671 ; 10 |
|
Dialogues on work and innovation ; v. 10.
|
| Contents |
Introduction / Satu Kalliola and Risto Nakari -- Ch. 1. Methodology / Satu Kalliola and Risto Nakari -- Ch. 2. Promoting employee participation in municipal administration: The role of the action researcher / Satu Kalliola -- Ch. 3. Developing municipal services for the aged: The role of participatory action research and concept-driven change / Sirpa Syvanen -- Ch. 4. Breaking with tradition: Towards collaboration in the education sector / Helena Rajakaltio -- Ch. 5. Developing municipal meals services: Towards a conceptually low organization through communicative action / Ilkka Pesonen -- Ch. 6. The trade union's roles in the development of health care / Hilkka Pokki and Irmeli Vuoriluoto -- Ch. 7. Process control in the development of home care services for older people / Maarit Lahtonen -- Conclusions / Satu Kalliola and Risto Nakari |
| Summary |
"This book sheds light on the possibilities of solving the problems in public sector modernization by changing the modes of operations of work organizations. The results presented in the book are based on development experiences in Finnish municipalities, and cover a period of eight years (1991-1998). The participative approach is focused on the simultaneous development of the quality of working life and the productivity of services along the lines of Organizational Assessment |
|
Thus, the book addresses some of the central issues within the debate on action research and on the modernization of the public services, such as "top - down" and "bottom - up" developments and the impact for the customers."--Jacket |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Municipal government -- Finland
|
|
Municipal services -- Finland
|
|
Municipal government
|
|
Municipal services
|
|
Finland
|
| Form |
Electronic book
|
| Author |
Kalliola, Satu.
|
|
Nakari, Risto.
|
| ISBN |
1556198345 |
|
9781556198342 |
|
9789027299468 |
|
9027299463 |
|
