What is Accountability? -- Accountability Tools -- Personal Accountability -- Holding Staff Members Accountable -- Holding Peers Accountable -- Seeking Accountability from Your Manager -- Physicians and Accountabiltiy -- Promoting Accountability with the4 C-Suite -- Continuing Education Instructional Guide
Summary
"This book will provide you with six easy-to-follow steps that will help you hold staff accountable for their behaviours and actions. You will learn how to: set and hold staff to expectations for nursing behaviour; use active listening and assertive speaking; recognize when people do not make a commitment; change non-commitments to commitments and engage staff to make commitments to participate in important initiatives." -- Publisher
Notes
Accompanying CDROM catalogued separately
System requirements for accompanying CD-ROM: Microsoft Word or similar to read rich text files ; Adobe Acrobat reader or similar for PDF files