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Title Real people, real problems : an evaluation of the long-term care ombudsman programs of the Older Americans Act / Jo Harris-Wehling, Jill C. Feasley, and Carroll L. Estes, editors
Published Washington, D.C. : Division of Health Care Services, Institute of Medicine, 1995

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Description 1 online resource (xvii, 291 pages)
Contents Real People Real Problems -- Copyright -- Preface -- Acknowledgments -- Contents -- Summary -- ORIGINS OF THE STUDY AND REPORT -- THE LONG-TERM CARE OMBUDSMAN PROGRAM -- STATE COMPLIANCE WITH PROGRAM MANDATES -- Findings -- Recommendations on Compliance -- CONFLICTS OF INTEREST -- Legislative and Conceptual Aspects -- Recommendations on Conflicts of Interest -- EFFECTIVENESS OF THE OMBUDSMAN PROGRAM -- Continuance of the Ombudsman Program -- Exemplary Practices and Performance -- Data and Information Systems -- Research Imperatives
Adequate Management of VolunteersADEQUACY OF RESOURCES -- Financial Resources and Program Performance -- Formula for Allocating Federal Funds and Level of State Contributions -- MANAGEMENT OF FISCAL RESOURCES -- Unmet Need and Unfunded Responsibilities -- NEED FOR AND FEASIBILITY OF EXPANDING THE OMBUDSMAN PROGRAM -- CLOSING COMMENTS -- 1 Advocating for Quality of Care and Quality of Life for Residents of Long-Term Care Facilities -- INTRODUCTION -- WHAT IS LONG TERM CARE? -- WHO USES LONG TERM CARE? -- Nursing Facility Residents
Residents of Board and Care Homes and Other Residential SettingsLONG-TERM CARE EXPENDITURES AND SOURCES OF FUNDS: WHO PAYS? -- QUALITY OF CARE AND QUALITY OF LIFE -- Quality of Care -- Quality of Life -- ASSURING, ASSESSING, AND IMPROVING QUALITY -- THE INSTITUTE OF MEDICINE STUDY -- ORGANIZATION OF THIS REPORT -- 2 Overview of the Older Americans Act Long-Term Care Ombudsman Program -- EVOLUTION OF THE LONG-TERM CARE OMBUDSMAN PROGRAM -- Ombudsman Theory and Practice -- History of the Long-Term Care Ombudsman Program -- STATUS OF THE CURRENT PROGRAM
Organizational PlacementOperation -- Target Population -- Human Resources -- Paid Staff -- Volunteers -- Funding -- FUNCTIONS OF THE LONG-TERM CARE OMBUDSMAN PROGRAM -- Resident-Level Advocacy -- Ensuring that Residents Have Regular and Timely Access to the Program -- Investigating and Resolving Complaints -- Working Cooperatively with Other Agencies -- Providing Technical Assistance and Training to Representatives of the Program -- Systems-Level Advocacy -- Evaluating Laws and Regulations -- Providing Education to the Public and Facility Staff
Disseminating Program DataPromoting the Development of Citizen Organizations and Resident and Family Councils -- SUMMARY -- 3 State Compliance in Carrying Out Long-Term Care Ombudsman Programs -- INTRODUCTION -- COMPLIANCE WITH MANDATED FEDERAL PROVISIONS -- EXTENT OF COMPLIANCE -- Direct Individual Advocacy Services -- Regular and Timely Access (Accessibility) -- Timely Responses (Availability) -- Unmet Need -- Systemic Advocacy -- FACTORS THAT ENHANCE OR IMPEDE COMPLIANCE WITH THE PROGRAM�S FEDERAL MANDATES -- Leadership Within the Organizational Framework
Bibliography Includes bibliographical references
Notes Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
English
Print version record
digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL
Subject United States. Older Americans Act of 1965.
SUBJECT United States Older Americans Act of 1965
Older Americans Act of 1965 (United States) fast
Subject Nursing homes -- Patient representative services -- United States
Long-term care facilities -- Patient representative services -- United States
Nursing homes -- Complaints against -- United States
Nursing homes -- Law and legislation -- United States
Nursing home residents -- Legal status, laws, etc. -- United States
Nursing homes -- Standards -- United States
MEDICAL -- Long-Term Care.
MEDICAL -- Nursing Home Care.
Long-term care facilities -- Patient representative services
Nursing home residents -- Legal status, laws, etc.
Nursing homes -- Complaints against
Nursing homes -- Law and legislation
Nursing homes -- Patient representative services
Nursing homes -- Standards
United States
Genre/Form law codes.
statutes.
Statutes and codes
Session laws
Session laws.
Statutes and codes.
Lois et codes.
Form Electronic book
Author Harris-Wehling, Jo, 1941-
Feasley, Jill C., 1965-
Estes, Carroll L.
Institute of Medicine (U.S.). Division of Health Care Services.
ISBN 0309571588
9780309571586