The case explains how hotel chain such as the four seasons are introducing open plan kitchen to better allow their guests and chefs to interact and orchestrate a new culinary experience for their patrons
Notes
Originally published in Hudson, S. & Hudson, L. (2017). Marketing in action: Open kitchen concept spreads to hotels. In M. Waters (Ed.), Marketing for tourism, hospitality & events: A global & digital approach. (pp. 330-333). London, UK: SAGE Publications, Ltd. ISBN: 9781473926639