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Book Cover
Book
Author Morgan, Colin, 1934-

Title Total quality management in the public sector : an international perspective / Colin Morgan and Stephen Murgatroyd
Published Buckingham, England ; Philadelphia : Open University Press, 1994

Copies

Location Call no. Vol. Availability
 W'PONDS  350.007 Mor/Tqm  AVAILABLE
Description xii, 212 pages : illustrations ; 23 cm
Contents pt. 1. The nature of TQM in the public sector. 1. Total Quality Management. 2. Leading thinkers for Total Quality Management. 3. Applying Total Quality Management in the public sector -- pt. 2. Applications of TQM to public sector organizations. 4. TQM and health care. 5. TQM and education. 6. TQM and social services. 7. TQM developments in government service. 8. Issues and problems in adopting TQM in the public sector
Summary All key public service managers will at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them
For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their fit and relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilities yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector
TQM is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and 'not for profit' enterprises
Analysis Public sector Management
Public sector Management
Notes Includes index
Bibliography Bibliography: pages [195]-200
Subject Total quality management in government.
Public Sector.
Total Quality Management.
Organization and Administration [MESH]
Organization and Administration.
Public Sector -- organization & administration [MESH]
Public Sector -- organization & administration.
Total Quality Management [MESH]
Total Quality Management.
Author Murgatroyd, Stephen P
LC no. 93024014
ISBN 0335191029 (paperback)
0335191037