Title High performance healthcare : using the power of relationships to achieve quality, efficiency and resilience / Jody Hoffer Gittell

Published [New York] : McGraw-Hill, [2009] ©2009

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Description 1 online resource : illustrations Series McGraw-Hill's AccessMedicine McGraw-Hill's AccessMedicine Contents The challenges we face -- What is relational coordination? -- How relational coordination drives quality and efficiency performance -- Building a high performance work system -- A different kind of high performance work system -- Select for teamwork -- Measure team performance -- Reward team performance -- Resolve conflicts proactively -- Invest in frontline leadership -- Design jobs for focus -- Make job boundaries flexible -- Create boundary spanners -- Connect through pathways -- Broaden participation in patient rounds -- Develop shared information systems -- Partner with your suppliers -- Combine work practices to build a high performance work system -- Getting from here to there -- Respond to pressure with resilience -- Transform your organization in a systemic and sustainable way -- Make unions your partners, not adversaries -- Support change at the industry level Summary This book helps you know how to apply the latest business innovations to the healthcare industry. In order to improve services, maximize efficiency, and compete effectively, the health care industry must use the communication and relationship-building strategies that have transformed successful companies in every industry. An award winning professor of management and director of the MBA program at Brandeis University, Jody Hoffer Gittell's "Managing High Performance Healthcare" taps 10 years of research in the field, delivering a program that helps healthcare professionals tackle obstacles, boost performance, and support high performance at both a provider and industry level Bibliography Includes bibliographical references Notes English Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018) Subject Health care teams. Medical cooperation. Health facilities -- Personnel management Interprofessional relations. Personnel management. Medical care -- Quality control. Efficiency, Organizational Patient Care Team Health Facility Administration Interprofessional Relations Patient Care Team -- organization & administration Personnel Management Quality Assurance, Health Care MEDICAL -- Administration. MEDICAL -- Practice Management & Reimbursement. MEDICAL -- Physicians. Personnel management Medical care -- Quality control Interprofessional relations Health care teams Health facilities -- Personnel management Medical cooperation Form Electronic book ISBN 9780071621816 0071621814 1282135481 9781282135482

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