2014

Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital

Boca Raton : CRC Press, [2014]

 

2013

Achieving Patient (aka Customer) Experience Excellence : Lessons From a Successful Cultural Transformation in a Hospital

 

2010

Achieving service excellence : strategies for healthcare

Fottler, Myron D.
2nd ed


 

2019

Allocating hospital resources to improve patient experience

Dishman, Lihua, author

London : SAGE Publications: SAGE Business Cases Originals, 2019

 

2000

Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers

 

1999

Assessing Satisfaction in Health and Long Term Care : Practical Approaches to Hearing the Voices of Consumers

Applebaum, Robert



 

2016

The best patient experience : helping physicians improve care, satisfaction, and scores

Snyder, Bo.

Chicago, IL HAP, Health Administration Press, [2016]

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2022

Better outcomes : a guide to humanizing healthcare

Salazar, Rafael E., author
First edition
New York, NY : Business Expert Press, LLC, 2022

 

2007

Bringing user experience to healthcare improvement : the concepts, methods and practices of experience-based design

Bate, Paul.

Oxford : Radcliffe Publishing, [2007]

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2008

A comparison of the health systems in China and India

Ma, Sai, 1979-



 

1998

Complaints and grievances in psychotherapy : a handbook of ethical practice

Palmer Barnes, Fiona, 1943-



 

2015

Complaints, controversies and grievances in medicine : historical and social science perspectives

London ; New York : Routledge, Taylor & Francis Group, 2015

 

2011

Consumer-centric healthcare : opportunities and challenges for providers

Konschak, Colin B



 

1999

Consumer satisfaction in medical practice

Sommers, Paul A



 

2006

Continence outcomes measurement suite

[Canberra, A.C.T.] : Australian Government Dept. of Health and Ageing, 2006

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2000

Customer service in health care : a grassroots approach to creating a culture of service excellence

Baird, Kristin, author

San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000]

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2016

Developing and testing the Health Care Safety Hotline : a prototype consumer reporting system for patient safety events

Schneider, Eric C., M.D., author.

Santa Monica, Calif. : RAND Corporation, [2016]

 

1989

Doctor-Patient Interaction

Raffler-Engel, Walburga von



 

2022

Doctor, your patient is waiting : process wait time at Bayside Clinic

Tarpey, Richard J., author

London : SAGE Publications: SAGE Business Cases Originals, 2022

 

2008

Engaging patients as safety partners : a guide for reducing errors and improving satisfaction

Chicago : Health Forum, [2008]

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2018

Enhanced recovery after surgery

Singapore : Springer, [2018]

 

2004

The essential patient handbook : getting the health care you need-- from doctors who know

Ettinger, Alan B



 

1992

Exercising the right to be heard : a consumer guide to improving complaints procedures in our health services

[Canberra?] : Consumers' Health Forum, 1992

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2018

L'expérience patient : La levée d'un tabou pour une meilleure prie en charge des patients

Benoit, Christine



 

2020

The Florence prescription : from accountability to ownership

Tye, Joe, author.
[First edition]
[Place of publication not identified] : Ascent Audio, 2020

 

2008

Going lean : busting barriers to patient flow

Smith, Amy C., 1964-



 

2004

Health care and notions of risk

Clark, Richard B.

North Melbourne : Therapeutic Guidelines, [2004]

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2019

Health care systems and their patients : an international perspective

 

1999-

HealthcarePapers

 

2023

Hearts and minds how McKesson gained market share via insight into customer wants and needs

Stevens, Ruth P. (Ruth Palmer)



 

1997

Improving patient satisfaction now : how to earn patient and payer loyalty

Gaithersburg, Md. : Aspen Publishers, 1997

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1996

Increasing patient satisfaction : a guide for nurses

Messner, Roberta L.

New York : Springer Pub. Co., [1996]

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2002

Individual decisions for health

 

2016

Insight: Picture Perfect

Australia : SBS, 2016

 

1995

Introducing user-friendly family therapy

Reimers, Sigurd, 1945-

London ; New York : Routledge, 1995

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1995

Introducing user-friendly family therapy

Reimers, Sigurd, 1945-

London ; New York : Routledge, 1995

 

2014-

Journal of patient experience

Cleveland, OH : SBN Interacitve, 2014-

 

2008

The logic of care : health and the problem of patient choice

Mol, Annemarie.

London ; New York : Routledge, 2008

 

2008

The Logic of Care : Health and the Problem of Patient Choice

Mol, Annemarie



 

1999

Lost cause

 

1998

Managed care success : reducing risk while increasing patient satisfaction

Saxton, James W.

Gaithersburg, Md. : Aspen Publishers, 1998

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2000

Measuring and improving patient satisfaction

Shelton, Patrick J.

Gaithersburg, Md. : Aspen Publishers, 2000

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2005

Measuring patient safety

Sudbury, Mass. : Jones and Bartlett Publishers, [2005]

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2002

Medical error : what do we know? what do we do?

First edition
San Francisco : Jossey-Bass, [2002]

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2009

Never Events and Hospital-Acquired Conditions.

[Cypress, California] : Medcom, [2009]

 

1995

Obtaining consumer views on primary and community-based health care services : a literature review

Jolley, Gwyneth M. (Gwyneth Margaret), 1946-

Bedford Park, S. Aust. : South Australian Community Health Research Unit, 1995

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2015

Operation five-star : service excellence in the medical practice -- cultural competency, post-adverse events, and patient engagement

Saxton, James W., author.

Phoenix, MD : Greenbranch Publishing, [2015]

 

2007

Our present complaint : American medicine, then and now

Rosenberg, Charles E



 

2016

Patient experience improvement at UPMC Eye Center

Dai, Tinglong, author

London : NeilsonJournals Publishing, 2016

 

 

Patient preference and adherence

[Auckland, N.Z.] : Dove Press