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Book Cover

Title The Universal service obligation : -payphones / Australian Communications Authority
Published Melbourne, Vic. : The Authority, 2000


Location Call no. Vol. Availability
 W'PONDS  384.60994 Aus/Uso  AVAILABLE
Description 38 pages : illustrations ; 30 cm
Series Special report / Australian Communications Authority ; no. 5
Special report (Australian Communications Authority) ; no. 5
Summary The former Australian Communications Authority (ACA) released its report examining Telstra's compliance with its obligation to ensure that payphones are reasonably accessible to all people in Australia. The former ACA's overall conclusion is that there were grounds for concern with the payphone service provided during the period discussed in the report. Areas of concern include the number of trouble reports per payphone per month, and the percentage of public payphone faults cleared within one and two working days. However, Telstra reported improvements for the September and December 1999 quarters. The report also identifies additional work to be undertaken by the former ACA. That work includes: working with Telstra to discuss ways in which payphone performance can continue to be improved; approaching consumer bodies to discuss areas of concern, including payphone user satisfaction; and commissioning a follow up study during 2000 to explore payphone performance in more detail
Analysis Complaints
Federal issue
Telstra Corporation
Universal service obligations
Notes "March 2000"--Cover
Cover title
This report can be accessed through the ACA's website
Available electronically via Internet
Subject Pay-per-call telephone services -- Australia.
Telecommunication policy -- Australia.
Telephone companies -- Customer services -- Australia.
Telephone -- Customer services -- Australia.
Telephone -- Australia -- Equipment and supplies.
Author Australian Communications Authority.
ISBN 0642433135
Other Titles Payphones