| Description |
1 online resource (19 pages) : tables |
| Series |
Human resource management online (text) |
| Summary |
The market place of the 21st century is fraught with numerous challenges. As competition increases day by day, there is tremendous pressure on organisations to exploit their resources to the maximum to achieve success. Among others, the human resource is also under pressure as organisations expect their employees to work to their highest potential. Under such circumstances, competency mapping can be of help both for the employer and the employee. This case study was written to develop an understanding on the concept of competency mapping. What is competency mapping? Why should companies employ competency mapping? Competency mapping helps companies achieve competitive advantage by identifying and bridging the gap between the competencies that an employee possesses and the competencies that he is expected to have to perform the job efficiently. For instance, the hotel industry (a labor-intensive industry) needs constant upgrading of competencies to remain competitive. Competency mapping gains significance under such circumstances. However, it is debatable if competency mapping can help achieve competitive advantage across various industries. Nevertheless, competency mapping comes across as an important HR tool as seen in the case of 'The Kolkata Glory', a 5-star hotel where competency mapping was carried out for the concierge |
| Notes |
Case study reference no.: HRM0062 |
|
Title from resource description page (viewed May 26, 2015) |
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In English |
| Subject |
Employees -- Coaching of -- Case studies
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Personnel management -- India -- Kolkata -- Case studies
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Employees -- Coaching of.
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Personnel management.
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India -- Kolkata.
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| Genre/Form |
Case studies.
|
| Form |
Electronic book
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