Title Improving patient satisfaction now : how to earn patient and payer loyalty / Anne-Marie Nelson ... [and others]

Published Gaithersburg, Md. : Aspen Publishers, 1997

Copies

Location	Call no.	Vol.	Availability
WATERFT HEALTH	610.696 Nel/Ips		AVAILABLE
MELB	610.696 Nel/Ips		AVAILABLE

Description xiv, 341 pages : illustrations ; 24 cm Bibliography Includes bibliographical references and index Subject Patient satisfaction. Physician and patient. Primary care (Medicine) -- Psychological aspects. Patient Satisfaction. Physician-Patient Relations. Consumer Behavior. Physician-Patient Relations. Author Nelson, Anne-Marie. LC no. 97007706 ISBN 0834209225

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