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E-book
Author Mossel, Johan Hendrik van, 1981-

Title The purchasing of maintenance service delivery in the Dutch social housing sector : optimising commodity strategies for delivering maintenance services to tenants : proefschrift / Johan Hendrik van Mossel
Published Delft : Delft University of Technology, 2008
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Description 1 online resource (284 pages)
Series Sustainable urban areas, 1574-6410 ; 17
Sustainable urban areas ; 17
Contents ""Title Page""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""The purchasing of maintenance services by Dutch housing associations""; ""Introduction""; ""Housing associations""; ""Housing services and markets""; ""Maintenance""; ""Purchasing maintenance""; ""Purchasing process""; ""The purchasing of maintenance by Dutch housing associations""; ""Relevance""; ""Scientific relevance""; ""Societal relevance""; ""Problem definition""; ""The aim of this research""; ""Research questions and chapters""; ""The research environment""; ""References""
""How to deal with customer demands?""""Dutch municipalities""; ""Authorities and organisation""; ""Supply chain""; ""The citizen and municipal services""; ""Consumption""; ""The influence of the citizen""; ""Housing associations""; ""The supply chain""; ""The tenant""; ""The market and consumption""; ""Comparison of sectors""; ""Introduction""; ""Freedom of choice""; ""Assortments""; ""Service and product delivery""; ""Value for money""; ""Share of income spent""; ""Influence on management and policy""; ""What could be learned from retail and municipalities?""; ""References""
""Impact of maintenance services on tenant satisfaction in social housing""""Introduction""; ""Housing services""; ""Satisfaction with maintenance""; ""Literature review and expectations""; ""Measures of attribute importance and impact on tenant satisfaction""; ""Methods""; ""The questionnaire and response""; ""Regression analyses""; ""Missing data""; ""Results""; ""The respondents""; ""Mean importance ratings and satisfaction scores""; ""Top three rankings of most important maintenance services""; ""Regression analyses""; ""Discussion and conclusions""; ""Research question""
""Supply, rules of the game, and tools for analysis""""Introduction""; ""Maintenance market characteristics""; ""Maintenance services""; ""The maintenance market""; ""New institutional economics""; ""Market problems""; ""New institutional economics""; ""Transaction cost theory""; ""Property rights theory""; ""Agency theory""; ""Procurement customs and regulations""; ""The current application of instruments""; ""European regulations""; ""Application""; ""Conclusions""; ""References""
""The purchasing of Dutch housing associations' maintenance services: state of the art and a decision framework""""Introduction""; ""Maintenance in Dutch practice""; ""The purchasing of maintenance in Dutch practice""; ""Supplier selection""; ""The social rented sector in the Dutch housing market""; ""Maintenance services as the means to fulfil tasks""; ""A framework for purchasing""; ""Discussion""; ""References""; ""Comparing housing associations with the public and private sector: retail and municipality""; ""Introduction""; ""Retail""; ""Supply chain""; ""Customer demands""
Bibliography Includes bibliographical references
Notes Summary in Dutch
Print version record
Subject Buildings -- Maintenance -- Netherlands.
Public housing -- Resident satisfaction -- Netherlands.
Public housing -- Netherlands.
Genre/Form Academic theses.
Form Electronic book
LC no. 2008276897
ISBN 1607505908 (electronic bk.)
9781607505907 (electronic bk.)