Managing an academic reference department / Lynda Leahy -- From core competencies to desired traits : hiring a head of reference for the new millennium / Philip C. Howze -- Managing the 21st century reference department : competencies / Justina O. Osa -- Training the new head of reference : focusing on the supervising relationship as technique / Philip C. Howze -- Collaborative leadership : a model for reference services / Kathryn M. Crowe -- It takes a village to manage the 21st century reference department / Paula McMillen, Loretta rielly -- The 21st century reference department : working to provide quality service to users / Patience L. Simmonds -- Leadership or management : expectations for head of reference services / Felix E. Unaeze
Summary
Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today?and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role
Notes
"Co-published simultaneously as The reference librarian, number 81."