Michael Chapman is the lead design researcher for IDEO, a consultancy that uses ethnographic research to inform designs in the private sector. He explains the benefits of basing design on ethnographic research, how IDEO conducts research, and the overall IDEO process
Performer
Presenter, Michael Chapman
Audience
Specialized
Notes
Closed-captions in English
Online resource; title from home page (viewed on October 17, 2016)