Title Assessing ILL/DD services : new cost-effective alternatives / Mary E. Jackson ;ith Bruce Kingma and Tom Delaney

Published Washington, D.C. : Association of Research Libraries, 2004

Copies

Location	Call no.	Vol.	Availability
W'PONDS	025.6 Jac/Ais		AVAILABLE

Description xiii, 154 pages : forms ; 28 cm Summary "The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations." - p. x Bibliography Includes bibliographical references (pages 149-154) Subject Document delivery. Research libraries -- Interlibrary loans -- North America -- Evaluation. Academic libraries -- Interlibrary loans. Research libraries -- Interlibrary loans. Interlibrary loans. Interlibrary loans -- United States -- Cost effectiveness. Document delivery -- United States -- Cost effectiveness. Research libraries -- Interlibrary loans -- United States. Academic libraries -- Interlibrary loans -- North America -- Evaluation. Interlibrary loans -- North America -- Evaluation. Document delivery -- North America -- Evaluation. Author Delaney, Tom. Kingma, Bruce Association of Research Libraries. ISBN 159407657X

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