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Book Cover
Author Carlzon, Jan.

Title Moments of truth / Jan Carlzon
Published New York : Perennial Library, 1989


Location Call no. Vol. Availability
 MELB  387.7065485 CAR-M  AVAILABLE
Description xiii, 135 pages ; 21 cm
Notes "Foreword by Tom Peters" -- Cover
"New strategies for today's customer-driven economy" -- Cover
Reprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987
Subject Scandinavian Airlines System -- Management.
Aeronautics, Commercial -- Sweden -- Management.
Airlines -- Sweden -- Management.
Corporate reorganizations.
Corporate turnarounds -- Management.
Corporate turnarounds.
Personnel management.
LC no. 88045644
ISBN 0060915803