Cover; Half Title; Title Page; Copyright Page; Dedication; Contents; Preface; 1 A Sociological Analysis of Mental Health Care Work; 2 Reluctant Managers: The Treatment of Mental Illness; 3 Ideologies of Care: Parent, Caretaker, Advocate, Best Friend; 4 Rationed Mental Health Care: Changing Provider Roles; 5 The Padded Cell: Bureaucracy and Control over Provider's Work; 6 Exhausted Providers: Emotional Labor and Burnout; 7 The Commodification of Care; 8 Shifting Institutional Contexts in Mental Health; 9 Market-Based Care? Prospects for the Future; References; Index