The power in front-line ideas -- A different kind of leadership -- Aligning the organization to be idea driven: strategy, structure, and goals -- Aligning the organization to be idea driven: management systems -- How effective idea processes work -- Implementing a high-performing idea system -- Ways to get more and better ideas -- Front-line ideas and innovation
Summary
Too many organizations are overlooking, or even suppressing, their single most powerful source of growth and innovation. And it's right under their noses. The frontline employees who interact directly with your customers, make your products, and provide your services have unparalleled insights into where problems exist and what improvements and new offerings would have the most impact. In this follow-up to their bestseller Ideas Are Free, Alan G. Robinson and Dean M. Schroeder show how to align every part of an organization around generating and implementing employee ideas and offer dozens of
