2002

Application management

Great Britain. Office of Government Commerce.

London : Stationery Office, 2002

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2008

CASCOM : intelligent service coordination in the Semantic Web

Basel : Birkhäuser ; London : Springer [distributor], 2008

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2008

CASCOM : intelligent service coordination in the Semantic Web

 

2014

Catalogs, services and portfolios an ITSM success story

McLean, Daniel (ITSM Consultant)



 

2015

Continual service improvement manager : careers in IT service management

Whapples, David, author

Wiltshire, England : BCS, 2015

 

2012

Convergence

Poulson, Anne



 

2012

Cutting edge communication comedy series.

 

2012

The definitive guide to IT service metrics

McWhirter, Kurt.



 

2010

Enterprise Systems Engineering : Advances in the Theory and Practice

Rebovich, George



 

2002

ICT infrastructure management

United Kingdom. Treasury. Office of Government Commerce

London : Stationery Office, 2002

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2013

ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond

Agutter, Claire



 

2005

Managing academic support services in universities : the convergence experience

London : Facet, 2005

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2022

Metrics-based IT service management

Isaychenko, Dimitry, author



 

2012

No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success

McLean, Daniel (ITSM Consultant)



 

2002

Planning to implement service management

Great Britain. Office of Government Commerce.

Norwich, England : The Stationery Office, 2002

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2006

Service orientation : winning strategies and best practices

Allen, Paul, 1949-



 

2000

Service support

London : Stationery Office, 2000

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