Title Moments of truth / Jan Carlzon

Published New York : Perennial Library, 1989 ©1987

Copies

Location	Call no.	Vol.	Availability
MELB	387.7065485 CAR-M		AVAILABLE

Description xiii, 135 pages ; 21 cm Notes "Foreword by Tom Peters" -- Cover "New strategies for today's customer-driven economy" -- Cover Reprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987 Subject Scandinavian Airlines System -- Management. Aeronautics, Commercial -- Sweden -- Management. Airlines -- Sweden -- Management. Corporate reorganizations. Corporate turnarounds -- Management. Corporate turnarounds. Management. Personnel management. LC no. 88045644 ISBN 0060915803

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